THE 14TH ANNUAL SHORTY AWARDS

The Shorty Awards honor the best of social media and digital. View this season's finalists!

Industry

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Strategy & Engagement

See previous winners and honorees here.</a>"> Brand Partnership See previous winners and honorees here.</a>"> Call to Action See previous winners and honorees here.</a>"> Community Management See previous winners and honorees here.</a>"> Creative Use of Technology See previous winners and honorees here.</a>"> CTV/OTT See previous winners and honorees for Insights and Trends here.</a> <a href=https://shortyawards.com/17th/"https://shortyawards.com/category/16th/data-visualization">See previous winners and honorees for Data Visualization here.</a>"> Data & Insights See previous winners and honorees here.</a>"> Earned Media See previous winners and honorees here.</a>"> Event & Experiential See previous winners and honorees here.</a>""> Gamification See previous winners and honorees here.</a>"> Humor See previous winners and honorees here.</a>"> Innovative Media Buying Strategy See previous winners and honorees here.</a>""> Integration with Traditional Media See previous winners and honorees here.</a>"> Internal Communications See previous winners and honorees here.</a>"> LGBTQ Community Engagement See previous winners and honorees here.</a>"> Micro-Influencer Strategy See previous winners and honorees here.</a>"> Multicultural Community Engagement See previous winners and honorees here.</a>"> Music & Dance See previous winners and honorees here.</a>"> On a Shoestring See previous winners and honorees here.</a>"> Organic Promotion See previous winners and honorees here.</a>"> Paid & Amplification See previous winner and honorees here.</a>"> Physical and Digital Convergence See previous winner and honorees here.</a>"> Public Service Announcement See previous winners and honorees here.</a>"> Real Time Response See previous winners and honorees here.</a>"> SEO & SEM See previous winners and honorees here.</a>"> Social Commerce See previous winners and honorees here.</a>"> Storytelling

Navigating the Roadblocks: How Data and Strategy Drove Owner-Operator Recruitment

Finalist in Paid & Amplification

Objective

Trailer Transit is the nation’s largest power-only trucking company, exclusively partnering with owner-operators—independent truck drivers who own their rigs. The client hired The Barbauld Agency to increase their recruiting leads. This market is tiny, with the U.S. Department of Transportation reporting in 2022 that independent owner-operators account for only 11% of all truck drivers.

The market also faces two significant challenges that have impacted recruiting. In 2023, the American Transportation Research Institute reported that driver shortage and retention were among the top ten issues in the trucking industry. There is increasing competition from traditional carriers and digital disruptors like Uber Freight. 

Trailer Transit offers many benefits to attract owner-operators, such as better dispatcher support, all-power only, year-round stability, consistent freight, and home time as needed.

Trailer Transit needed to elevate its brand awareness to ensure a steady stream of experienced owner-operator applicants. Our primary objectives for 2024 were:

  1. Engage owner-operators who are considering switching carriers by positioning Trailer Transit as the premier choice.
  2. Increase brand awareness and reinforce Trailer Transit’s leadership in power-only trucking.
  3. Drive conversions, including phone inquiries, form submissions, and completed job applications.

With a national digital advertising budget of just $4,300 per month, our challenge was to execute a highly efficient, data-driven campaign that maximized impact while overcoming targeting limitations on major ad platforms.

Strategy

Strategic Approach
Since traditional audience targeting options for owner-operators were limited on the ad platforms, we relied on iterative A/B testing and strategic placement to maximize engagement. Each key digital advertising channel played a distinct role in our funnel.

Creative Testing & Optimization
Our initial creative featured truck imagery and benefit-driven taglines like “100% Power Only,” “Drive Your Way” and “100% Drop & Hook.” Through continuous A/B testing, we experimented with messaging, background color, and images. We confirmed that dark backgrounds, simple truck imagery, and focused messages performed the best on Facebook. In Q4, we experimented with outdoor background imagery and lifestyle-focused messages like “Better Work-Life Balance” and “See the U.S.,” but these underperformed. Recognizing the drop in engagement, we quickly reverted to our original high-performing creative, ensuring continued success.  

Social Media Advertising

Despite the inability to target this niche audience specifically, we prioritized 43% of the monthly budget for Facebook ads due to its large audience reach and cost-effective lead generation. While demographic targeting was broad (U.S., ages 18+), our ad optimizations ensured we reached qualified owner-operators. Wordstream data in 2024 for Facebook ads reported the following averages: CTR of 2.53%, CPC of $1.88, CPL of $21.98. Trailer Transit had the following metrics for 2024, which significantly surpassed Wordstream benchmarks:

Google Search Campaign
To capture high-intent prospects actively searching for trucking opportunities, we spent 47% of the budget to structure a campaign with four ad groups: Power-Only Trucking, OTR (over the road) Trucking Jobs, Owner-Operator Jobs, and Dynamic Ad Targets. To improve efficiency, we eliminated underperforming ad groups. We created a negative keyword list with terms such as local routes and Amazon owner-operator jobs, which our client does not provide.

For Google Ads in 2024, Wordstream reported the following averages: CTR of 6.42%, CPC of $4.66, conversion rate of 6.96%, and CPL of $66.69. Our metrics were significantly better than the industry average.

Programmatic Display Advertising
We directed 10% of the budget to display ads. Although we could not directly target owner-operators, we allocated a portion of this budget to geofence truck dealerships—locations they visit. This method served ads directly to our ideal audience, driving recruitment form fills. Industry publications typically benchmark the CTR for these ads at 0.08%-0.10%. Our client’s ads achieved a CTR of 0.11%.

Challenges Overcome

Results

The campaign successfully met and exceeded its objectives, driving strong brand awareness, engagement, and conversions.

  1. Increased Awareness & Engagement: Our ads generated over 3.1 million impressions across platforms, significantly increasing Trailer Transit’s visibility among owner-operators.
  2. High Engagement Rates: With an average Facebook CTR of 5.20% (well above industry benchmarks), our messaging resonated with the target audience. Overall clicks were over 100K.
  3. Effective Lead Generation: We generated 6,199 Facebook leads at just $3.70 per lead and 1,277 high-intent conversions from Google Search, proving the success of our targeting and messaging.
  4. Cost Efficiency: Our $4,300 monthly budget delivered cost-effective results across all platforms, maximizing every dollar spent.

Recruited driver testimonials on Trailer Transit’s YouTube channel reflect the opportunities and benefits of the organization: 

You’re not a number. When you call, they know by your name. It’s easy, it’s fun, and you’ll love your job."--Kevin 

It’s really surprising how much work they really have and how busy they keep you."--Dan

By combining creative optimization, A/B testing, and multi-channel execution, our digital strategy positioned Trailer Transit as the go-to power-only carrier for owner-operators, ensuring sustained recruitment momentum in a challenging hiring landscape.

Media

Entrant Company / Organization Name

The Barbauld Agency, Trailer Transit

Links

Entry Credits